Technical Writer

? NOW HIRING: TECHNICAL WRITER - Healthcare Industry

Earn up to PHP 70,000 | Hybrid Setup | Multiple Locations | Urgent Hiring

Are you passionate about transforming complex technical information into clear, accurate, and easy-to-understand documentation? Do you have a strong background in IT technical writing, API documentation, and software documentation?

We're looking for an experienced TECHNICAL WRITER to join our team!

This is an excellent opportunity for professionals who enjoy bridging the gap between technical teams and end users by creating high-quality documentation that supports software development, product adoption, and efficient knowledge sharing.

If you have 3–5 years of experience in IT Technical Writing and are ready to take on new challenges, this could be your next career move!

? JOB DETAILS

• Position: Technical Writer

• Salary Package: PHP 50,000 – PHP 70,000

• Work Arrangement: Hybrid

• Work Locations: Manila, Cebu, Pampanga, and Davao

• Employment Type: Full-Time

• Work Schedule: Must be flexible to work on shifting schedules, including night shifts, weekends, and holidays, as required by business needs

• Job Function: IT Technical Writing / Technical Documentation / Software Documentation

• Work Type: Non-Voice

ABOUT THE ROLE

As a Technical Writer, you will be responsible for developing, maintaining, and improving technical documentation for IT software, systems, APIs, and digital products. You will work closely with developers, engineers, product managers, and other stakeholders to understand technical requirements and translate them into well-structured, accurate, and user-friendly documentation.

The ideal candidate can understand technical concepts, gather information from subject matter experts, and communicate complex information in a simple and organized manner. You should also be comfortable working in a fast-paced environment where products, systems, and documentation requirements may change as development progresses.

Experience with SaaS or cloud-based products, Agile/Scrum methodologies, knowledge management systems, and UX writing principles will be an advantage.

KEY RESPONSIBILITIES

1. Technical Documentation Development

• Create, write, edit, and maintain technical documentation for IT software, applications, systems, and digital products.

• Develop technical guides, user manuals, product documentation, process documents, and other supporting materials.

• Translate complex technical concepts, system processes, and product functionalities into clear, concise, and understandable content.

• Ensure all documentation is structured, consistent, accurate, and appropriate for its intended audience.

2. API and Software Documentation

• Develop and maintain API documentation to explain endpoints, parameters, request and response formats, authentication requirements, and integration procedures, as applicable.

• Document software features, technical workflows, system configurations, and product functionalities.

• Work with developers and technical teams to validate the accuracy of technical information before publication.

• Update documentation to reflect new features, system enhancements, product releases, and changes in technical specifications.

3. Collaboration with Technical and Product Teams

• Coordinate with software developers, engineers, product managers, and subject matter experts to gather relevant technical information.

• Participate in discussions to understand product requirements, technical changes, and documentation needs.

• Ask relevant questions to clarify technical processes and ensure documentation reflects actual system behavior.

• Collaborate with cross-functional teams to ensure documentation is completed within agreed timelines.

4. Documentation Quality and Maintenance

• Review, proofread, and edit technical content to ensure accuracy, readability, consistency, and completeness.

• Maintain documentation standards, templates, terminology, and formatting guidelines.

• Identify outdated, unclear, or incomplete documentation and recommend improvements.

• Organize and maintain documentation repositories using appropriate documentation tools and knowledge management systems.

5. Agile Documentation and User Experience

• Work within Agile/Scrum environments to align documentation activities with product development and release cycles.

• Keep technical documentation current as requirements and software functionalities evolve.

• Apply UX writing principles to improve clarity, usability, and accessibility.

• Help users and stakeholders understand technical processes, product features, and system functionalities through effective documentation.

QUALIFICATIONS AND REQUIREMENTS

Required Qualifications

• Bachelor's degree in any of the following fields or a related discipline:

  • English

  • Technical Communication

  • Journalism

  • Computer Science

  • Information Technology

  • Engineering

• 3–5 years of professional experience in IT Technical Writing.

• Knowledge of API documentation tools and technical documentation practices.

• Familiarity with IT software and tools used for creating, editing, organizing, and maintaining technical documentation.

• Strong written English communication skills, including grammar, editing, proofreading, and technical content development.

• Ability to understand complex technical information and communicate it in a clear, logical, and user-friendly manner.

• Strong attention to detail and commitment to documentation accuracy.

• Ability to collaborate with technical and non-technical stakeholders.

• Good organizational and time management skills, with the ability to handle multiple documentation requirements.

PREFERRED QUALIFICATIONS

Candidates with any of the following experience or qualifications will have an advantage:

• US Healthcare Industry Experience: Familiarity with healthcare-related systems, software, processes, or technical documentation in a US healthcare environment.

• SaaS and Cloud-Based Products: Experience documenting cloud-based applications, software-as-a-service products, or digital platforms.

• Agile/Scrum Methodologies: Understanding of Agile software development practices and experience working with product teams throughout development cycles.

• UX Writing Principles: Knowledge of user-centered writing techniques that improve clarity, navigation, and usability.

• Knowledge Management Systems: Experience maintaining documentation repositories, internal knowledge bases, or centralized documentation platforms.

• Relevant Certifications: Certified Professional Technical Communicator (CPTC) or ICAgile Certified Professional (ICP). These certifications are a plus, not a mandatory requirement.

TECHNICAL KNOWLEDGE THAT MAY BE RELEVANT

Applicants should be familiar with the tools and practices used in technical documentation and API documentation. Depending on their previous experience, relevant exposure may include:

• API documentation and reference materials

• Software and product documentation

• Technical guides and user manuals

• Documentation version control and maintenance

• Knowledge bases and documentation repositories

• Collaboration with software development and product teams

• Documentation workflows in Agile/Scrum environments

Candidates should highlight the actual tools, platforms, and documentation methods they have used in their resumes.

WHAT'S IN IT FOR YOU?

• Competitive salary package of PHP 50,000–PHP 70,000, depending on the applicable offer and qualifications.

• Hybrid work arrangement for greater flexibility.

• Opportunity to contribute to software and digital product documentation.

• Exposure to cross-functional collaboration with technical and product teams.

• Opportunity to apply your expertise in technical communication, API documentation, and knowledge management.

• A chance to further develop your technical writing skills while supporting evolving IT products and systems.

WORK LOCATIONS

We welcome qualified applicants from the following locations:

• Manila

• Cebu

• Pampanga

• Davao

The position follows a hybrid work arrangement. Applicants must also be willing to work on shifting schedules, including nights, weekends, and holidays, when required by business operations.

HOW TO APPLY

Ready to take the next step in your technical writing career?

If you meet the qualifications and are interested in this opportunity, send your updated resume to:

?

Suggested Email Subject: Technical Writer Application – [Your Full Name]

To help us evaluate your application, please highlight your:

• Years of experience in IT Technical Writing

• Experience with API and software documentation

• Documentation tools and platforms you have used

• Experience with SaaS, cloud-based products, or the US healthcare industry, if applicable

• Relevant certifications, if any

• Current location and availability to start

Urgent hiring — we are looking for qualified candidates who can start ASAP!

KNOW SOMEONE WHO'S A PERFECT FIT?

If you have friends, former colleagues, or connections with experience in technical writing, API documentation, or software documentation, feel free to share this opportunity with them!

Help someone discover their next career opportunity.

APPLY NOW AND LET YOUR TECHNICAL WRITING EXPERTISE MAKE AN IMPACT!

Please refer to job description.