Customer Service/Data Analyst
S
Six Eleven Philippines BPO Corporation
18 - 20K PHP
Full-time
Zone 7, Cagayan De Oro City, 9000 Misamis Oriental, Philippines
Job Description:
- Primary Responsibilities: Webforms
- Query Resolution: Research and resolve account, card, transaction, and general banking inquiries within SLA.
- Written Communication: Write clear, professional, and compliant responses using CRM tools and approved templates.
- Secondary Responsibilities: Voice Calls (Dynamic Shift)
- Real-Time Agility: Switch to the call queue immediately upon receiving intraday demand alerts.
- Live Call Support: Provide professional phone assistance, practice active listening, and de-escalate customer issues.
Qualifications
- 6 months to 1 year of relevant experience is preferred.
- Applicants with no BPO experience are also welcome!
Benefits
- HMO Coverage
- Government-Mandated Benefits
- Attendance and Rice Allowances
- Performance Incentives
- 13th Month Pay
- Competitive Salary
Apply now and join our team!